How BizTracker Support Can Help

A POS system touches almost every part of your business. BizTracker support helps owners, managers, and employees get the system set up correctly, understand daily workflows, and solve problems when something is not working as expected.

POS Software Support

Help with sales screens, item setup, menu programming, taxes, discounts, customer records, employee permissions, reports, and back-office workflows.

Hardware Support

Support for receipt printers, kitchen printers, label printers, barcode scanners, cash drawers, customer displays, scales, payment devices, terminals, and networked POS stations.

Training & Workflow Help

Training for owners, managers, cashiers, servers, bartenders, and back-office users so your team understands the tasks they use every day.

Local support for Tampa Bay businesses

BizTracker is local to the Tampa Bay area and supports qualifying merchants with POS service, training, hardware, setup, and ongoing help when your business needs more than a generic help desk.

Common reasons customers contact support

New employee training
Receipt printer or kitchen printer not printing
Barcode scanner or cash drawer problems
Payment device or EMV questions
Menu item, PLU, product, or price changes
Tax rate, discount, or cash discount setup
End-of-day, close day, or till balancing questions
Sales reports, tax reports, and tender reports
Multi-store setup and remote reporting
Upgrading from an older cash register or POS system

Before contacting support

Having the right information ready helps us solve your issue faster.

Your business name and location
The POS station, register, terminal, or device having the issue
What changed before the problem started
Any error message on the screen or printer
Whether the issue affects one station or all stations
Whether payments, printers, internet, or reports are involved

Submit a Support Request

Support by Business Type

Different businesses use POS systems differently. BizTracker support is designed around real checkout, restaurant, retail, and back-office workflows.

Restaurant POS Support

Table service and bar tabs
Kitchen printer routing
Menu items and modifiers
Tips, gratuity, discounts, and voids
End-of-day and employee reports

Retail POS Support

Product and price changes
Barcode scanning
Customer receipts
Inventory and receiving workflows
Sales, tender, and tax reports

Convenience, Grocery & Liquor

Fast checkout workflows
Scanner and label support
Taxable and non-taxable items
Cash discount and payment setup
Multi-store and manager reporting

What Happens When You Request Support?

Our goal is to understand the issue, identify the system or hardware involved, and get you moving again as quickly as possible.

Tell us what is happening

Call or submit a request with the problem, location, station, device, and any error message.

We narrow down the cause

Support may review software settings, hardware connections, printer status, payment setup, user permissions, reports, or recent changes.

We guide the fix

Depending on the issue, we may walk you through steps, schedule remote help, recommend a hardware check, or plan service when needed.

We help prevent repeat problems

When possible, we explain what caused the issue so your team understands how to avoid it in the future.

Training for Owners, Managers & Employees

BizTracker training helps your team understand the POS features and workflows they use every day. Training can be focused on the people who need it most, from cashiers and servers to managers and owners.

Training may include checkout, restaurant order entry, retail sales, customer lookup, employee permissions, reports, end-of-day procedures, inventory workflows, payment handling, cash drawer procedures, and back-office setup.

Training topics can include

Opening and closing procedures
Ringing sales and taking payments
Discounts, voids, refunds, and returns
Table service and bar tabs
Menu items, products, and prices
Employee permissions and time clock
Reports and manager review
Printer, scanner, and hardware basics

Helpful Support Pages

Use these pages when you need more specific help with a system, product, or support topic.

BizTracker Cloud POS Help

Help with Cloud POS tables, bar tabs, menu items, taxes, printers, EMV payments, cash discount, reports, employees, tills, and troubleshooting.

Visit Cloud POS Help

BizTracker Cloud POS

Learn about the Cloud POS product for restaurants, bars, retail stores, convenience stores, grocery, liquor, and local businesses.

View Cloud POS

POS Guides

Explore POS education pages, buyer guides, setup topics, and helpful resources for merchants comparing or improving POS systems.

View POS Guides

BizTracker Support Frequently Asked Questions

Answers to common questions about POS support, training, hardware, service, and setup help.

Support Questions

How do I contact BizTracker support?

You can call BizTracker support at (877) 767-1249 or (727) 384-4774. Email support is available at support@biztracker.com.

What should I do if my POS is down?

Call support instead of emailing. Be ready to explain which station is down, whether the internet is working, whether payments are affected, and whether other stations or devices are working.

Can BizTracker help with hardware problems?

Yes. BizTracker can help troubleshoot common hardware issues involving receipt printers, kitchen printers, barcode scanners, cash drawers, payment devices, customer displays, scales, and POS terminals.

Can BizTracker help with payment processing issues?

Yes. BizTracker can help coordinate payment-related troubleshooting for EMV devices, credit card workflows, cash discount setup, batch questions, and payment terminal issues. Some payment issues may also involve your processor.

Can BizTracker help if my receipt printer or kitchen printer stops working?

Yes. Support can help check power, paper, network connection, printer assignment, routing settings, cabling, and whether the problem is isolated to one printer or affects multiple devices.

Training Questions

Does BizTracker provide POS training?

Yes. BizTracker provides practical POS training for owners, managers, cashiers, servers, bartenders, and back-office users depending on the business type and system setup.

Can you train new employees?

Yes. Training can help new employees learn everyday POS workflows such as logging in, ringing sales, taking payments, printing receipts, managing tables, sending orders to the kitchen, and closing checks.

Can you train managers on reports?

Yes. Manager training can include sales reports, tender reports, tax reports, employee reports, inventory or receiving workflows, cash drawer activity, close day, and back-office controls.

Can you help us improve our current POS workflow?

Yes. BizTracker can review how your team is using the system and help improve workflows for checkout, reporting, item setup, printer routing, discounts, taxes, employees, and close day procedures.

Setup & Service Questions

Can BizTracker help set up a new store?

Yes. BizTracker can help plan and set up POS software, terminals, receipt printers, kitchen printers, scanners, cash drawers, payment devices, reports, users, and training for new stores.

Can BizTracker help with multi-store POS setup?

Yes. BizTracker can help with multi-store planning, reporting, user permissions, hardware needs, product setup, and workflows across multiple locations.

Can BizTracker support older systems?

BizTracker may be able to help with older POS systems, upgrades, replacement planning, hardware questions, and moving from an older register or POS system to a newer solution.

Do you offer local onsite support?

BizTracker is local to the Tampa Bay area. Onsite support availability depends on the merchant, location, system, schedule, and support needs.

POS Support That Keeps Your Business Running

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