POS Support That Keeps Your Business Running
Get practical help with BizTracker Infinity POS, Cloud POS, SAM4S cash registers, receipt printers, kitchen printers, label printers, barcode scanners, cash drawers, payments, reports, setup, training, and everyday troubleshooting.
BizTracker supports customers nationwide with remote help, support preparation, hardware guidance, and training. Tampa Bay businesses may also ask about showroom demos and onsite support where available.
Start with support or an AI assistant
Use our AI support tools for general questions, then contact BizTracker when the issue is urgent, store-specific, payment-related, hardware-related, or affects live operations.
Need Help Now?
For urgent issues, call instead of emailing. This helps our team understand the problem faster, especially when payments, printers, checkout, reports, or live store operations are affected.
AI Support Assistants
Use these assistants for general support guidance, troubleshooting preparation, and plain-English explanations. They do not replace BizTracker technical support and cannot access your live system, verify store-specific settings, install drivers, repair hardware, or guarantee compatibility.
Infinity POS Assistant
General guidance for item files, inventory, purchase orders, stock takes, label printing, reports, cash management, eWIC, EBT, payments, and support preparation.
Open Infinity POS HelpSAM4S Register Assistant
Help with common SAM4S register programming questions, PLUs, departments, tax settings, reports, receipt messages, and setup questions.
Open SAM4S HelpCitizen Printer Assistant
Support guidance for Citizen receipt printers, label printers, mobile printers, drivers, connection types, paper, cash drawers, and POS printing issues.
Open Citizen Printer HelpStar Micronics Assistant
Help with Star receipt printers, kitchen printers, SP700, mC-Print, mPOP, mC-Label, sticky labels, drivers, CloudPRNT, cash drawers, and printer setup questions.
Open Star Printer HelpWhen to Contact BizTracker Instead of Using AI Help
Contact BizTracker support for live checkout problems, payment issues, eWIC or EBT questions, tax settings, report discrepancies, hardware failures, driver changes, cash drawer problems, printer outages, database issues, backups, software updates, user permissions, multi-store setup, or urgent store operations. AI support tools provide general guidance only.
How BizTracker Support Can Help
A POS system touches almost every part of your business. BizTracker support helps owners, managers, and employees understand daily workflows, troubleshoot problems, and get the right help when something is not working as expected.
POS Software Support
Help with sales screens, item setup, menu programming, taxes, discounts, customer records, employee permissions, reports, back-office workflows, and daily operation questions.
Hardware Support
Support for receipt printers, kitchen printers, label printers, barcode scanners, cash drawers, customer displays, scales, payment devices, terminals, and networked POS stations.
Training and Workflow Help
Training for owners, managers, cashiers, servers, bartenders, and back-office users so your team understands the tasks they use every day.
Remote and Local Options
BizTracker supports customers nationwide. Tampa Bay businesses may also ask about local showroom demos and onsite support where available.
Common Reasons Customers Contact Support
Support questions can involve software, hardware, payments, reporting, employee training, or store workflow. If the issue affects live operations, call support.
Software and Setup
- New employee training
- Menu item, PLU, product, or price changes
- Tax rate, discount, or cash discount setup
- User permissions and manager controls
- Multi-store setup and remote reporting
Hardware and Devices
- Receipt printer or kitchen printer not printing
- Label printer or barcode scanner problems
- Cash drawer not opening
- Payment device or EMV questions
- Scale, customer display, terminal, or networked station issues
Reports and Operations
- End-of-day, close day, or till balancing questions
- Sales reports, tax reports, and tender reports
- Inventory, receiving, and stock take questions
- Payment settlement or batch questions
- Upgrading from an older cash register or POS system
Before Contacting Support
Having the right information ready helps us understand the issue faster. If you are not sure what to collect, one of the AI assistants can help you prepare before contacting support.
1. Identify the System or Device
Have your business name, location, POS station, register, terminal, printer, scanner, drawer, scale, payment device, or workstation involved.
2. Describe What Changed
Tell us whether anything changed before the problem started, such as a new router, power outage, software update, driver change, new employee, new printer, or workflow change.
3. Explain the Impact
Let us know whether the issue affects one station or all stations, and whether payments, printers, internet, reports, inventory, labels, or live checkout are involved.
Support by Business Type
Different businesses use POS systems differently. BizTracker support is designed around real checkout, restaurant, retail, and back-office workflows.
Restaurant POS Support
- Table service and bar tabs
- Kitchen printer routing
- Menu items and modifiers
- Tips, gratuity, discounts, and voids
- End-of-day and employee reports
Retail POS Support
- Product and price changes
- Barcode scanning
- Customer receipts
- Inventory and receiving workflows
- Sales, tender, and tax reports
Convenience, Grocery, and Liquor
- Fast checkout workflows
- Scanner and label support
- Taxable and non-taxable items
- Cash discount and payment setup
- Multi-store and manager reporting
What Happens When You Request Support?
Our goal is to understand the issue, identify the system or hardware involved, and get you moving again as quickly as possible.
Tell Us What Is Happening
Call or submit a request with the problem, location, station, device, and any error message.
We Narrow Down the Cause
Support may review software settings, hardware connections, printer status, payment setup, user permissions, reports, network status, or recent changes.
We Guide the Next Step
Depending on the issue, we may walk you through steps, schedule remote help, recommend a hardware check, review setup options, or plan service when needed.
Training for Owners, Managers, and Employees
BizTracker training helps your team understand the POS features and workflows they use every day. Training can be focused on the people who need it most, from cashiers and servers to managers and owners.
Daily Operations
- Opening and closing procedures
- Ringing sales and taking payments
- Discounts, voids, refunds, and returns
- Table service and bar tabs
Management
- Menu items, products, and prices
- Employee permissions and time clock
- Reports and manager review
- End-of-day and cash drawer review
Hardware and Back Office
- Printer, scanner, and cash drawer basics
- Inventory and receiving workflows
- Label printing and barcode scanning
- Back-office setup and workflow review
Helpful Support Pages
Use these pages when you need more specific help with a system, product, or support topic.
BizTracker Support Frequently Asked Questions
Answers to common questions about POS support, training, hardware, service, AI support tools, and setup help.
How do I contact BizTracker support?
You can call BizTracker support at (877) 767-1249 or (727) 384-4774. Email support is available at support@biztracker.com.
What should I do if my POS is down?
Call support instead of emailing. Be ready to explain which station is down, whether the internet is working, whether payments are affected, and whether other stations or devices are working.
Can I use the AI assistants instead of calling support?
The AI assistants are useful for general guidance and support preparation, but they do not replace BizTracker support. Call support for urgent, live, payment-related, hardware-related, tax-related, report-related, or store-specific issues.
Can BizTracker help with hardware problems?
Yes. BizTracker can help troubleshoot common hardware issues involving receipt printers, kitchen printers, barcode scanners, cash drawers, payment devices, customer displays, scales, and POS terminals.
Can BizTracker help with payment processing issues?
Yes. BizTracker can help coordinate payment-related troubleshooting for EMV devices, credit card workflows, cash discount setup, batch questions, and payment terminal issues. Some payment issues may also involve your processor.
Can BizTracker help if my receipt printer or kitchen printer stops working?
Yes. Support can help check power, paper, network connection, printer assignment, routing settings, cabling, driver setup, and whether the problem is isolated to one printer or affects multiple devices.
Does BizTracker provide POS training?
Yes. BizTracker provides practical POS training for owners, managers, cashiers, servers, bartenders, and back-office users depending on the business type and system setup.
Does BizTracker support customers outside Tampa Bay?
Yes. BizTracker supports customers nationwide. Tampa Bay businesses may also ask about showroom demos and onsite support where available.
Can BizTracker help set up a new store?
Yes. BizTracker can help plan and set up POS software, terminals, receipt printers, kitchen printers, scanners, cash drawers, payment devices, reports, users, and training for new stores.
Can BizTracker support older systems?
BizTracker may be able to help with older POS systems, upgrades, replacement planning, hardware questions, and moving from an older cash register or POS system to a newer solution.
Need POS Support or Training?
Whether you need help with BizTracker Infinity POS, Cloud POS, SAM4S registers, printers, payments, scanners, reports, employee training, menu programming, item setup, or a new installation, our team can help.