BizTracker Cloud POS Help, Setup & FAQ
Get help with BizTracker Cloud POS front-of-house operations, back-office setup, table service, bar tabs, menu items, modifiers, taxes, printers, EMV payments, cash discount settings, reports, employees, tills, refunds, and troubleshooting.
Common Cloud POS Help Topics
- Logging in and clocking in
- Table orders, bar tabs, and service types
- Payments, refunds, gratuity, and discounts
- Kitchen printing and receipt printers
- Menu items, modifiers, taxes, and departments
- Cash discount and EMV settings
- Sales, employee, tender, and tax reports
- Tills, cash drawer, close day, and troubleshooting
About BizTracker Cloud POS
BizTracker Cloud POS is a cloud-based point-of-sale system for restaurants, bars, quick-service restaurants, cafes, retail stores, convenience stores, grocery stores, liquor stores, and other businesses that need a modern POS system with daily sales tools, back-office controls, reporting, and hardware support.
Front-of-House Help
Support for tables, checks, bar tabs, order types, gratuity, discounts, voids, refunds, tax exempt sales, split checks, kitchen orders, and daily cashier workflows.
Back-Office Setup
Help with departments, categories, menu items, modifiers, taxes, roles, employees, printers, EMV settings, cash discount, store settings, and user management.
Reports & Controls
Review sales, tenders, batches, employees, discounts, refunds, taxes, voids, paid-in and paid-out activity, gift cards, house accounts, and revenue centers.
Built for restaurants and retail businesses that need real support
BizTracker helps merchants with POS setup, programming, hardware, training, reporting, payment workflows, and local service in the Tampa Bay area when available.
What should be set up before going live?
Before using BizTracker Cloud POS for live sales, the merchant should confirm the core setup is complete.
- Store information and business hours
- Users, roles, permissions, and employee clock-in settings
- Departments, categories, subcategories, and menu items
- Modifiers, forced modifiers, optional modifiers, and upcharges
- Taxes, service charges, discounts, and cash discount settings
- Order types, table layout, bar tabs, delivery, and phone orders
- Receipt printers, kitchen printers, label printers, and templates
- EMV payment devices, cash drawers, scanners, and scales
- Sales reports, tender reports, tax reports, and end-of-day process
Cloud POS is more than a cash register
BizTracker Cloud POS can manage restaurant service, retail checkout, back-office setup, employee controls, payments, hardware, reports, and daily close procedures in one system.
Because the system has many options, setup should be planned before installation. BizTracker can help merchants avoid problems with taxes, item programming, printer routing, payments, tills, discounts, and employee permissions.
BizTracker Cloud POS Frequently Asked Questions
These answers are written for merchants who need practical help with Cloud POS setup, daily operation, reporting, printers, payments, menu programming, and troubleshooting.
What is BizTracker Cloud POS?
BizTracker Cloud POS is a point-of-sale system for businesses that need sales, payments, employees, printers, reports, back-office setup, and daily operating tools in a cloud-based POS environment.
What types of businesses use BizTracker Cloud POS?
It can be used by restaurants, bars, quick-service restaurants, cafes, bakeries, retail stores, convenience stores, grocery stores, liquor stores, delis, and other businesses that need a flexible POS system.
What should I gather before setting up Cloud POS?
You should gather your menu or item list, prices, tax rules, employee list, job roles, permissions, receipt message, printers, payment setup, table layout, order types, discounts, modifiers, and reporting needs.
Can BizTracker help with Cloud POS setup?
Yes. BizTracker can help with Cloud POS setup, programming, hardware, receipt printers, kitchen printers, barcode scanners, cash drawers, EMV payments, reports, training, and troubleshooting.
How do employees log into the POS?
Employees typically sign in using a PIN and then select their role. Role permissions determine what each employee can access during daily operation.
Can employees clock in and clock out?
Yes. Cloud POS includes clock-in and clock-out functions, and the system can print a time slip when an employee clocks in or out.
Can I use table service?
Yes. Table service can include table layout, starting a table order, entering seat count, transferring tables, merging tables, printing checks, paying checks, splitting seats, and transferring checks between servers.
Can I use bar tabs?
Yes. Bar tab workflows can be used for bars and restaurants. Depending on payment setup, pre-authorization may also be available for tabs.
Can orders be marked for dine-in, to-go, delivery, or phone orders?
Yes. Order types can be enabled and selected during the sale, including dine-in, to-go, delivery, phone orders, quick service, and bar tab workflows depending on setup.
How do I pay a check?
A check can be paid from the table layout or order screen by choosing the payment method, entering the amount, and submitting the payment. EMV card payments may require inserting, tapping, or swiping the card depending on the device.
Can I apply discounts?
Yes. Discounts can be applied to items or checks depending on how discounts are configured. Back-office reports can also show discount activity by employee and time period.
Can I add gratuity?
Yes. Gratuity can be assigned to a check when the gratuity options are configured. This is useful for restaurants, bars, catering, private events, and large-party service.
Can I make a check tax exempt?
Yes. Tax exempt functions can be used when allowed by the business and programmed with the proper reason codes and permissions.
Can I refund a closed check?
Yes. Refund workflows can vary depending on whether the check was closed before or after close of day. Cloud POS includes refund options for closed checks and refund without receipt workflows.
Can I create departments, categories, and subcategories?
Yes. Back-office programming can include departments, categories, and subcategories so items are organized properly for sales screens and reports.
Can I create menu items or products?
Yes. Cloud POS can be programmed with menu items, retail products, open items, scale items, serving sizes, price levels, and item-level settings.
Can I use modifiers?
Yes. Modifiers can be used for sizes, toppings, sides, cooking instructions, substitutions, add-ons, required choices, optional choices, and upcharges.
Can items have different tax rules?
Yes. Taxes can be created and applied by item, check, tax-on-item, or tax-on-check depending on the business requirements and local tax rules.
Can I set up discounts in the back office?
Yes. Cloud POS supports item-based discounts, check-based discounts, open item discounts, open check discounts, and mix-and-match discount programming depending on the promotion.
Can I add a kitchen printer?
Yes. Kitchen printers can be added in printer configuration by assigning printer type, name, IP address, category routing, and other options.
Can I add a receipt printer?
Yes. Receipt printers can be configured with a printer name, printer model, IP address, and default printer settings.
Can I add a label printer?
Yes. Label printers can be configured for menu, address, or item label needs depending on the printer model and business workflow.
Can Cloud POS use a customer display?
Yes. Customer display settings and advertisements may be used when the proper display hardware and license options are enabled.
Can Cloud POS connect to a scale?
Scale setup may be available through hardware settings when compatible equipment and item programming are configured correctly.
Why is my printer not printing?
Check printer power, paper, network connection, IP address, printer model, default printer assignment, kitchen routing, receipt template settings, and whether the item is assigned to the correct printer.
Can Cloud POS support cash discount settings?
Yes. Cash discount settings can be configured in the back office when service charge settings and cash discount settings are properly set up for the store.
What cash discount details are programmed?
Cash discount setup can include a fee name, cash discount name, and cash discount rate as either a percentage or amount depending on the merchant setup.
Can Cloud POS use EMV payment devices?
Yes. EMV settings can be configured with device name, IP address, type, serial number, and payment settings when supported by the processor and hardware.
Should I use integrated payments or standalone payments?
Integrated payments can reduce double entry and speed up checkout, while standalone terminals can be simpler for some merchants. The best option depends on your processor, hardware, budget, and workflow.
Can I set a till?
Yes. Till management allows a till amount to be entered and assigned so cash activity can be tracked during a shift.
Can I hold or close a till?
Yes. Tills can be held or closed. Closing a till usually includes counting the money, entering the total, explaining over or short amounts if needed, printing a summary, and submitting the close.
Can I use paid-in and paid-out functions?
Yes. Paid-in and paid-out functions can track cash added to or removed from the drawer for non-sale activity, and reports can show who performed the action, amount, reason, date, and node.
How does close day work?
Close day typically includes closing cashiers, printing reports, reviewing the close day checklist, and submitting the close so the business day can be finalized.
What reports are available?
Cloud POS includes reports for sales, tenders, batches, employees, payroll, labor, gratuity, cash tips, discounts, refunds, taxes, voids, gift cards, house accounts, paid-in and paid-out activity, revenue centers, and more.
Can reports be exported?
Many reports can be exported as Excel, PDF, or CSV files, depending on the report type and back-office permissions.
Can I review employee activity?
Yes. Employee reports can include attendance, payroll, role-based payroll, labor, gratuity, and cash tip reports.
Can I review sales by item or category?
Yes. Sales reports can include department sales, category sales, subcategory sales, menu item sales, modifier sales, hourly sales, daily sales, sales recap, cashier out, weekly summary, and sales summary reports.
Can I set up notifications?
Yes. Notification settings can alert the business about discounts, voids, cash drawer openings, time clock activity, daily KPI activity, end of day, and waitlist activity depending on setup.
Why are my changes not showing on the POS?
The terminal may need to resync. Use the resync option so updated store information, menu items, settings, or back-office changes are pushed to the POS.
Why can an employee not access a function?
The employee role may not have the correct permission. Review user management, roles, POS permissions, POS operations, report access, and dashboard permissions.
Why is tax calculating incorrectly?
Tax issues are usually caused by the wrong tax rate, incorrect item tax assignment, tax exempt operation, service type tax behavior, or incorrect tax setup in the back office.
Why will the cash drawer not open?
Check the cash drawer cable, printer connection if printer-driven, drawer assignment, till settings, tender key behavior, cash drawer permissions, and whether the transaction was finalized correctly.
Why are kitchen orders not printing?
Check kitchen printer power, IP address, printer configuration, category routing, item setup, printer reroute settings, network connection, and whether the order was sent to the kitchen.
BizTracker Cloud POS Setup Help
Cloud POS is powerful, but setup can be confusing when you are configuring menu items, taxes, modifiers, printers, payment devices, employees, tills, cash discount, and reporting for the first time.
BizTracker can help merchants understand the setup process, choose compatible hardware, and avoid common programming mistakes before the system is used for live sales.
Common Support Questions
- How do I program menu items?
- How do I set up modifiers?
- How do I change my tax settings?
- How do I add a receipt or kitchen printer?
- How do I set up EMV payments?
- How do I turn on cash discount?
- How do I close the day?
- Why are my reports not matching?